Tibo, responsible for OpenAI's Codex and ChatGPT Work, stated that this morning, some stored usage resets on ChatGPT Work and Codex did not fully take effect. Users who utilized the reset during the affected time window will receive an additional reset and an apology email.

The bank reset refers to a refresh of the quota that exists in the account and requires user action to utilize, separate from automatic periodic resets. It does not result in cash, transfers, or count as interface balance. The help center specifies that Plus, Pro, and Business seats may receive a reset when eligible; new purchases, regions, and plan statuses will affect eligibility. A successful refresh consumes the reset only after a certain time window, and if there are no reset items, it will be retained. The usage page may experience delayed updates. Similar failures occurred when the web and mobile versions were opened for use in July: during a window of about two hours, less than 10% of clicks did not actually refresh, and at that time, due to the difficulty in accurately filtering users, all clickers within the window were compensated with an additional reset. The team has also previously performed a full reset for paid users due to issues such as compressing context, counting images repeatedly, backend memory tasks not stopping, exceeding target instructions, and excessive automation, stating that after repairs, some usages could extend the quota by about 10% to 50%.

Intelligent agents are billed based on five-hour and weekly windows, and the reset button acts as a safety valve during peak periods. If the button shows that usage has occurred but the quota has not changed, it will amplify customer complaints during working mornings. Compensating with an additional reset is a way to exchange inventory quota for log alignment time.

In market mechanisms, this is an operational hedge for subscription quotas. The beneficiaries are the paid seats that clicked the button within the window and had their quotas stuck; the pressured parties are the quota system and customer service queues. Funds are not refunded, only an additional consumable refresh is recorded in the account. Load will increase again when the compensation is concentrated in use.

The email serves as proof of compensation. Accounts that did not use the reset within the window are not on the automatic compensation list.

Source: Public Information