S&P Global Market Intelligence's "Voice of the Customer" survey for Q2 2026 shows that digital wallets have become the mainstream payment method for US consumers, while cryptocurrencies, stablecoins, and AI agents remain stuck at the trust and security threshold. The data comes from their Disruptive Experiences series, covering digital wallets, crypto assets, stablecoins, contactless payments, real-time transfers, and AI-assisted consumption.

In the past 90 days, 67% of respondents have used digital wallets, with 45% using them weekly. There is a significant generational gap: 91% of Gen Z use them, 85% of millennials, while older groups are significantly lower. Cryptocurrencies are on the other end: 68% have never interacted with them in any form, and 59% believe they have no practical use; even among younger groups, only 41% of Gen Z and 37% of millennials interact with them, with only 16% viewing cryptocurrencies as the future of finance.

Stablecoin awareness is only 16%. Among those aware, 40% find them attractive and 40% do not, with another 20% undecided. The most commonly cited barriers are fraud risk (48%), fund security (46%), and "no need" (39%). S&P notes that regulatory clarity alone may not change attitudes, and issuers still need to address fraud and fund security. At the time of the survey's release, the federal licensing framework for payment stablecoins, the GENIUS Act, had passed the Senate and was under consideration in the House of Representatives.

Acceptance of AI agents is also limited. 47% of respondents stated they would not allow AI to replace them in spending. Those willing to let AI participate in payments mostly still require human confirmation or only accept recommendations without automatic ordering. On the supply side, Visa and OpenAI are advancing agent payment permissions and limits, while Coinbase's x402, Circle's small settlements, Cloudflare Wallet, and MoonPay's PayBox are connecting agents to card organizations or stablecoins.

Digital wallets have transitioned from "storing cards" to "weekly use," while stablecoins and agent payments remain at the stage of "awareness does not equal usage." 39% chose "no need," indicating that even if compliance texts are implemented, existing debit cards and wallet closed loops may still block new pathways at the checkout. The penetration of wallets among younger groups is nearing saturation, yet it has not led to a corresponding increase in cryptocurrency or stablecoin users.

Market mechanisms indicate that demand is rejecting the supply narrative as a pricing signal, rather than being driven by on-chain settlements. Buyers are still banks and card organizations putting card credentials into Apple Pay and Google Pay; sellers are stablecoin issuers and public chain payment layers valued according to GENIUS and agent agreements. Beneficiaries are Visa, Mastercard, and large deposit institutions that have mastered wallet entry and dispute resolution; those under pressure are issuers, public chains, and AI agent startups that have written "once regulation passes, users will come" into their models. Funds are temporarily staying with card organizations and bank deposits, with stablecoin volume more likely coming from transactions and cross-border activities rather than replacing US retail checkout.

Source: Public Information