OpenAI CEO Sam Altman: Users Come for the Best Model, Stay Because They Are Not Underestimated
OpenAI CEO Sam Altman stated that users come for the best model, but ultimately stay because OpenAI does not treat them with disdain. This statement emphasizes OpenAI's differentiated advantage in user experience and respect. Altman made this remark in response to discussions about service philosophy in the context of industry competition. Source: Public Information
ABAB AI Insight
Sam Altman has previously shaped OpenAI's image through social media, and this "best model + respect" combination continues his narrative of prioritizing users. It serves as an indirect response to criticisms from figures like Palantir's Karp, emphasizing service attitude as a key to retention. OpenAI maintains loyalty among developers and enterprises through model performance and respectful communication, motivated by the need for trust as a core competitive advantage amid increasing competition. Similar to Apple's "Think Different" or early Google's "Don't be evil" philosophy, OpenAI is currently transitioning from a technology leader to a user ecosystem platform. Essentially, this is about capital concentration: respecting users retains alpha, creating a positive feedback loop, where trust in AI services reduces switching costs, consolidating user data and feedback on a single platform, thereby strengthening network effects and long-term pricing power. ABAB News · Law of Cognition 1. Best model attracts users, respect retains them. 2. Disdain leads to loss, trust is the moat. 3. Technology is easy to replicate, attitude is hard to surpass.