Mercado Pago and Nubank temporarily suspend some cryptocurrency transfers on the same day
According to Brazil’s Valor Econômico, Mercado Pago, the Mercado Libre-owned Latin American payments giant, displayed an in-app notice on Friday saying that cryptocurrency transfers were currently unavailable due to system instability, deposit crediting would also be delayed, and that it was working to fix the issue. On the same day, Brazilian digital bank Nubank also suspended cryptocurrency deposits and withdrawals because of a failure at an external data service provider.
Nubank said in a statement that the problem was unrelated to the company’s own infrastructure, would not endanger customer safety, and that all assets and information remained protected, while other crypto services such as buying and selling continued to operate normally. Mercado Pago said the transfer instability stemmed from an incident affecting its risk monitoring and anti-money-laundering service provider, that some transfers to external wallets were preventively blocked, that customer funds were protected, and that buying and selling business continued normally.
Neither institution disclosed the name of the relevant service provider, nor confirmed whether the outage had the same source. Nubank has about 120 million customers in Brazil.
Original source:
Title: Nubank e Mercado Pago suspendem temporariamente transferências de criptomoedas Publisher: Valor Econômico Publication date: 2026-11-06 URL: https://valor.globo.com/financas/criptomoedas/noticia/2026/11/06/nubank-e-mercado-pago-suspendem-temporariamente-transferncias-de-criptomoedas.ghtml Source nature: media report (quoting company statements) Verification status: read the full Valor text and cross-checked with Reuters for this report, verification date 2026-11-06 Supporting content: supports all core facts in the body, the statements of both institutions, and the unconfirmed common source
ABAB AI Insight
Mercado Pago, under Mercado Libre, and Nubank, under Nu Holdings, suspended some cryptocurrency transfer functions on November 6 on the same day. Mercado Pago said in-app that cryptocurrency transfers were unavailable due to system instability and that deposits would be credited later; Nubank suspended deposits and withdrawals. Both said customer funds were protected and that buying and selling operations remained normal.
In terms of capital and service pathways, both platforms’ crypto transfers depend on external service providers. Nubank attributed the issue to instability at an external data service provider and made clear that the problem was not in its own infrastructure; Mercado Pago attributed it to an incident at its risk monitoring and anti-money-laundering service provider, and took preventive blocking measures on some transfers to external wallets. Neither disclosed the service provider’s name, nor confirmed whether it was the same vendor.
Compared with the roughly $6.3 billion stolen from Binance last week, this time the interruption was caused by a service provider failure rather than theft of a platform’s own assets. The similarity is that both occurred in crypto transfer channels; the key difference is that the disruption at Nubank and Mercado Pago stemmed from instability in third-party monitoring or data services, and company statements said customer assets were not threatened.
For customers, crypto transfers and deposits and withdrawals are temporarily unavailable, but held assets and buying and selling functions are unaffected. For the two platforms, reliance on external service providers means that a problem with a single vendor can interrupt core transfer channels. For the market, the incident occurred after the Binance theft, increasing attention to the continuity of crypto channels, but it did not involve reports of customer asset losses.
ABAB News · Law of cognition
Both companies suspended transfers on the same day, but neither disclosed the service provider’s name, nor confirmed whether the outage had the same source.
Nubank made clear that the problem was not in its own infrastructure, and that customer assets and information were protected; Mercado Pago took preventive blocking measures on transfers to external wallets.
Buying and selling and other crypto services continued normally; the disruption was limited to transfer and deposit and withdrawal functions.