Yi He: For historical compliance reasons, Binance has three local sites that were fully independently developed
Binance co-founder and Chief Customer Service Officer Yi He posted on X on November 8, 2026, responding to a user’s problem of transferring coins incorrectly using two separate apps. Yi He said that, under the law, funds cannot be directly transferred from someone else’s account, but in terms of human sentiment, she would personally subsidize the user’s losses from sending the coins to the wrong place.
Yi He explained that, for historical compliance reasons, Binance has three local sites that were fully independently developed, with product architecture and business forms different from the main site, and that they mainly handle local fiat currency trading. To avoid similar situations, the next step will be to add three confirmations to Binance Pay transfers. She also welcomed valid product suggestions in the comments section, saying that the product team would select the best 10, with each person receiving 1 BNB, for one week.
Original source:
Title: Yi He original post Publisher: Yi He (@heyibinance) Publication date: 2026-11-08 URL: https://x.com/heyibinance/status/2119276276984992120 Source nature: original post by the person involved Verification status: read the full original post and subsequent replies for this release, accessed on 2026-11-07 Supporting content: promise of personal subsidy, explanation of the three independently developed local sites, proposed addition of three confirmations to Binance Pay, product suggestion reward plan
ABAB AI Insight
Yi He is a Binance co-founder who has long been responsible for customer service and public responses. This post addressed an incorrect transfer between separate apps, clearly distinguishing the legal limitation (unable to directly transfer funds from someone else’s account) from her personal willingness to compensate. Related English reports show that the user had originally planned to transfer about 11,398.77 USDT from Binance’s main site to Binance Thailand, mistakenly entered a UID instead of an address or QR code, and that the local sites do not share an account system.
Binance has established independent local entities in some jurisdictions due to regulatory requirements, with products and account systems separated from the main site and mainly focused on local fiat currency trading. This post explicitly mentioned three such sites and plans to add three confirmations to the payment transfer process, which is an enhancement of the existing two-step confirmation mechanism. For cross-site transfers, an address generated by the target site must be used rather than the main site UID; this architectural difference was the direct cause of the mistaken operation.
Unlike ordinary internal transfers on a platform, independent compliance entities mean that accounts and funds pools are physically segregated. Similar structures are common among exchanges regulated in multiple countries, used to meet local licensing requirements, but they also increase the cost of cross-site operational errors. Yi He’s public personal subsidy and solicitation of product suggestions, with a 1 BNB reward, is a way of directly turning public discussion into product iteration input.
This response changed who bears the specific user’s loss, from a platform legal limitation to personal compensation, and fixed the follow-up change to the payment process (three confirmations). For users, the confirmation steps for cross-site operations will increase; for the platform, the difference between the local entities and the main site has once again been publicly emphasized, while the product suggestion mechanism directly ties external feedback to short-term rewards. The indicators to watch are changes in the number of cross-site mistaken transfers after the three-confirmation feature goes live, and whether suggestions in the comment section enter actual development.
ABAB News · Cognitive Law
- Independent compliance sites do not share accounts, and a UID cannot replace the target site’s address or QR code.
- When the law cannot directly transfer funds, personal compensation and adding confirmations to the process become parallel responses.
- Public discussion is directly turned into product suggestion screening and tied to a short-term reward of 1 BNB.